
I AM SHYAMALI CHANDA

ARCHITECT OF CHANGE

DESIGN, QUALITY, PERFORMANCE
LONG STORY SHORT
22 years of accomplished experience in driving business results by providing effective training and learning solutions, through effective people and project management globally, and through implementing digital transformations and framing learning strategy roadmap for organizations.
Work experience extends in four of the world’s best IT/ITES Companies. I enjoy bringing clarity to complex problems with a people first approach.
AREAS OF EXCELLENCE
- Training & Learning Consultancy
- Digital Learning Strategist
- ERP Training Specialist
- Learning Program Management
- Capability Development
- Business Development
- Learning Proposal Specialist
- Change Management
- Educationist
- Creative Writer
- Coaching & Mentoring
- Career Counsellor
ACADEMIC CREDENTIALS
- M.Phil (ELT)
- Masters in English
- Bachelor of Education
- Post Graduate Diploma in Teaching of English
- Post Graduate Certificate in Teaching of English
- IBM Accredited Learning Professional
- Charles Wallace Scholar to Oxford University, UK
- GRE & TOEFL certified
- AICC & SCORM certified
CORPORATE PROFILE
- Head of Content, Centum Learning Limited (April 2018 till Present)
- Project Manager, Accenture Strategy & Consulting (April 2010 – April 2018)
- Learning Specialist, IBM India (August 2007 – April 2010)
- Lead Content Developer, Tata Interactive Systems (Lead Content Developer)
- Teacher of English (10+2), Baghbazar Multipurpose Girls’ School, December 1998 – December 2004
INDUSTRY VERTICALS
CORE FUNCTIONAL SKILLS
- Training professional with experience in the fields of Digital learning, Capability development, Project management, Learning Management System, Training deployment, Change management & Vendor management.
- Keen learning strategist; adept at creating innovative strategies and formulating processes for accelerated growth of a training organization.
- Proactive professional and comprehensive knowledge of training industry and business issues related to the domain.
- Demonstrated talent in conceptualizing and establishing a content function and making it a profit center whilst improving and streamlining processes and procedures within a demanding environment, project deadlines and budget.
PROFESSIONAL EXPERIENCE
Centum Learning Limited
Head of ContentCentum Learning Limited
- Business and operation leader – Content.
- Head the overall responsibility of the Content department and digital transformation.
- Position Centum in content market in terms of new digital offerings.
- Formulate content strategy resulting in the growth strategy of the company.
- Responsible for revenue earns, and generating new business.
- Responsible for building up the function, creating the bouquet of digital product offerings and stabilizing and streamlining processes and strategies for the entire function to earn 2 crores plus order value in 1 year.
- Manage P&L.
- Responsible for Performance management of employees in the function.
- Manage large programs and provide B2B solutions to clients.
- Responsible for vendor management within the company.
- Manage Capability Development within the organization.
- Mentor resources in Instructional Designing, Tools, and Project processes.
- Responsible for Performance appraisal for Team resources.
- Review deliverables for Quality Assurance (QA) and handling delivery responsibilities.
- Contribute white papers for the organization.
Accenture Strategy & Consulting
Project ManagerAccenture Strategy & Consulting
- Manage Projects and Programs as a Manager and offer varied solutions to the client both offshore and onsite.
- Perform Learning Solutioning and project estimations for Fortune 500 companies and helped win deals for Accenture.
- Capture client’s need, analyze requirements, define Instructional Design (ID) strategies, perform Training Need Analysis for clients, design and deliver learning and training solutions, and develop curriculum to suit the respective client/Business Unit needs.
- Offer and design learning strategies.
- Create training schedules for the Department and impart them successfully.
- Lead training faculty for SAP and tools for TD&L across nodes.
- Lead in Capability Development projects within Accenture and across various projects.
- Create documenting standards, style guides, and templates as a part of project process.
- Create effort estimation for resources and tools used within the project.
- Capability Development Lead and SME Management SPOC for Project.
- Provide functional knowledge of SAP, Oracle, and PeopleSoft.
- Liaison extensively between client and the project team in multi-locations, both onsite and offshore.
- Worked in Digital Catalyst team for liaising with partners firms in AR/VR, Big Data, IoT space
- Contributed PoV in Accenture Sparx on Future of Artificial Intelligence in Learning.
- Mentor resources in Instructional Designing, Tools, and Project processes.
- Responsible for Performance appraisal for Team resources.
- Editor of Team and organizational Newsletters and Engagement activities.
- Develop and maintain project specific documents such as productivity sheet, work allocation schedule, resource estimation, effort, and defect tracking sheets in conjunction with the project plan.
- Review deliverables for Quality Assurance (QA) and handling delivery responsibilities.
- Provided complete Solutioning from learning perspective on uPerform and SABA learning platform.
- Conducting training on tools like EnableNow, UPK, Lectora, Captivate, and uPerform.
IBM India
Learning SpecialistIBM India
- Capture client’s need, analyze requirements, define Instructional Design (ID) strategies, design and deliver learning and training solutions to suit the respective client/Business Unit needs.
- Lead a team of developers in several projects for IBM both offshore and onsite.
- Create effective learning solutions in the form of WBT, ILT, and Simulations.
- Create documenting standards, style guides and templates as a part of project process.
- Develop and maintain project specific documents such as productivity sheet, work allocation schedule, resource estimation, effort, and defect tracking sheets in conjunction with the project plan.
- Review deliverables for Quality Assurance (QA) and handling delivery responsibilities.
- Liaison extensively between client and the project team in multi-locations, both onsite and offshore.
- Coordinate with the Graphic Artists and Courseware Engineers on visualization and course integration.
- Provide functional knowledge of SAP, Oracle, and PeopleSoft.
- Mentor resources in Instructional Designing, Tools, and Project processes.
- Conducting training for IBM on tools like SimPro, ISPPS, UPK, Lectora, RPM, Clear Case, Captivate, and Class Author.
Tata Interactive Systems
Lead Content DeveloperTata Interactive Systems
- As a project lead, was involved in regular client interaction, further working on ID strategies and solutions to implement the client requirements of the project.
- Leading a large project team, both onsite and offshore, for successful project deliverables.
- Development of project documents like Project Proposals, effort estimation, utilization, work schedule, and PQA reports as per the project plan.
- Keep track of various matrices affecting the team’s performance like Utilization, Defect Control, Transactional Productivity, and Schedule adherence.
- Design and formulate working standards including style guides, templates, prototypes, and graphic standards.
- Review, visualize, and create solution designing for on-time delivery.
- Develop wide range of courses including WBTs on Process and Product Trainings, Story-based learning (StoBl), Game-based learning (GamBl), Simulations, and ILT.
- Implement PQA procedures for projects. Defining quality system responsibilities and documentation.
- Manage project processes as a Project Coordinator and involved in the business pitch with client.
- Coordinate between the Instructional Design, Graphic Design and the Technical team to ensure the seamless cross functioning between the three.
THEY SAY
True stories and impressions from our clients

“Shyamali had been one of my key partner in growth at TATA. She joined my team as an Instructional Designers but i spotted this multi faceted talent getting wasted with a limited role. So i gave her the expanse- from an ID she went on to manage IDs in her team, Client interfacing, Project management and at time helping to get repeat business!!! She did all of that with ease and she also brought that smile. We had scary deadlines ( to improve on our EBIDTA) and she managed all those with ease and no complain from her team members. This also gets noticed in the kind of roles she has been doing post her Tata days. All the best to you Shyamali-and keep smiling. Your energy level is the most contagious.”

“I had the pleasure of working with Shyamali on a large client training project. Shyamali was one of the senior instructional designers assigned to one of our key workstreams. Shyamali’s instructional design work was always top notch – well thought out and well organized. She always ensured that the training she developed flowed directly from the learning objectives for the lesson and did not contain extraneous information. Shyamali’s role also afforded her the opportunity to work with and provide guidance to other members of the team. She was able to help other designers improve their work while ensuring her work was the best possible training that could be developed given the resources available. Finally, Shyamali’s position required her to work at time directly with the client SMEs assigned to the workstream; people who worked in various locations around the globe. Shyamali balanced her work and schedule to meet the needs of the client. By doing this, she developed excellent working relationships with the SMEs adding to the overall quality of her work.
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“I had an opportunity to work with Shyamali in several e-learning projects. Her job responsibility was to be more like a consultant and guide to the instructional designing team. However, she always contributed far more than what was expected out of her. She was not only a good leader and mentor, when situation demanded she actually rolled up her sleeves to work hands-on with the other guys. Her techincal knowledge was excellent; but what I admire most was her ‘never-to-give-up’ attitude and put that extra bit of effort in whatever she did. It was primarily due to her that we could successfully accomplish many time-critical projects.”

“Shyamali is one of the few Learning practitioners who are organized and meticulous about the way they go about their business. She has got a square head on her shoulders and never flinches from taking on challenges. It was a pleasure working with her.”

“Shyamali has been a star performer of all the projects she was on with me. We have done 2 projects at IBM, one was Peoplesoft training and the other was Oracle implementation training. Though new to both subjects, Shyamali quickly became the team go to person for the subject. She developed good relationship with the client and acted as a SME and lead reviewer. Her performance was greatly appreciated by all the client teams and they repeatedly asked for Shyamali on their project. Look forward to work with her again soon!!!”
COLLABORATORS
Sumita Sen Dey
Sumita Sen Dey
She has extensive experience in the area of design, development, and consulting around learning solutions. She has collaborated with global clients and has led high-performing teams to deliver learning projects successfully. Storytelling is her forte.
Sumita is a post-graduate in English from the University of Calcutta. She champions Inclusion and Diversity and is keen on a happy work-life integration.
Abhimanyu Singh
Abhimanyu Singh
He has extensive experience in the area of design, development and consulting around training and learning technology solutions. He drives his team to deliver solutions that impact the business metrics of diverse clients. He has a keen business development acumen and a client centric approach.
Abhimanyu has a B.Tech degree in IT stream from UPTU and an expert in Learning Management System and Learning tools like Articulate 360.
Abhimanyu loves to play videogames and cricket in his free time.
Abhijit Chand
Abhijit Chand
Abhijit has a BA in Economics from St. Stephen’s College, India, and an MBA in Marketing from the National University of Singapore and the Richard Ivey Business School, University of Western Ontario, Canada.
Reena Khanna
Reena Khanna
At present, an independent consultant in the field of content design and development, Reena’s work ranges from creating instructor-led training solutions for the education domain to developing website content and press releases for different industry verticals such as real estate, archaeology, travel and tourism, and market research.
Mother to a three year old, Reena is also an avid reader, a trivia buff and a passionate cook. When she’s not devising new content design strategies, Reena loves spending her time actively playing with her toddler, reading travelogues or whodunits, or trying out new recipes in the kitchen.
Binayak Chanda
Binayak Chanda
Binayak has an MBA from IISWBM, Kolkata and specializes in sales and logistics.
In his spare time, Binayak likes to spend maximum time with his son. He also plays keyboard and is an avid traveller and photographer.
Sumit Kumar Rao
Sumit Kumar Rao
Sumit has done his graduation in Bachelor of Technology from DIT School of Engineering.
In his spare time, Sumit plays football and listens to music.
Dr. Debalina Sen
Dr. Debalina Sen
At present, an independent consultant in the field of content design and development, Debalina has also mentored and trained associates and extensively managed teams/projects for global clients.
Debalina is a Doctorate in Literature from Jadavpur University.
When she’s not devising new content design strategies, Debalina works actively for an NGO working to impart education to slum children. She is also an avid traveler and an ace photographer.

Sarbani Bose
With a career spanning for 25 years, Sarbani has worked in companies like NIIT, Lionbridge and Tech Mahinder where she headed the content division of the company. In these two decades, she mostly worked to enable performance and competency enhancement through learning needs analysis and formulationg training strategy. Sarbani worked in multiple industry verticals including Education, Oil and Gas, insurance, Tourism, K12, HIPAA, Soft Skills, Manufacturing, and aviation.